Hi Parvez
On a few of the posts I have put onto the Forum you have asked me to supply screen shots, but I have tried various ways to copy these onto the forum page without success. Eventually I created a word document (with the screenshot) hoping to attach it, but there does not appear to be an option for attaching documents in the forum post.
The new query that I have is that: when you wish to CC someone onto an automatically generated email, it will only let you do this if the email address is already in the system.
Thanks
With regards to the CC question, yes V-Base cloud records all interactions made against contacts. Even if you cc someone in VBC needs to have a contact record for that email address.
Hope that makes sense?