Known Issues
Known issues in V-Base Cloud are listed here.
Please ensure you read the article before contacting the helpdesk. If your issue is listed we are aware of this problem and working to resolve it.
| Type | Issue | Reported Date |
|---|---|---|
| Bug | Updating email address using the inline edit from the organisation profile | 09/02/2018 |
| Bug | Updating organisation address/phone number crates new entry in VBC | 09/02/2018 |
| Bug | Different Volunteer records figures | 13/04/2017 |
| Bug | Multiple locations for opportunities not showing up on VBC | 15/09/2016 |
| Bug | Changing Volunteer Centre phone number | 28/06/2016 |
| Feature | Reference Registrations of interest against Organisations and Volunteer Records | 10/01/2016 |
| Status | Issue | Type | Reported Date | Resolved Date | Comment |
|---|---|---|---|---|---|
| Resolved(fixed) | VBase not syncing with Do-it | Bug | 07/06/2018 | 12/06/2018 | This issue is resolved now and the sync jobs are running without any issues. |
| Resolved(fixed) | Updating Multiple location Opportunities | Bug | 05/04/2017 | 20/04/2017 |
Do-it API requires all the location details to be passed with update request. Location details... Read more |
| Resolved(fixed) | Unable to save opportunities | Bug | 11/04/2016 | 21/03/2017 |
This issue has been reported to Do-it API team and fixed. |
| Resolved(fixed) | Not being able to add new individual prefix option in new volunteer form | Bug | 18/07/2016 | 04/08/2016 |
This has been fixed now and the Title prefix field in the new volunteer form will pick up the... Read more |
| Resolved(fixed) | Duplicate applications for the same opportunity via kiosk mode | Bug | 19/07/2016 | 01/08/2016 |
This has been fixed now to check for existing applications and give warning if the volunteer has... Read more |
| Resolved(fixed) | Send Vol info to org Email Activity not being created | Bug | 05/07/2016 | 29/07/2016 |
This has been fixed now to record Send Voluteer Info to organisation as 'Send Volunteer... Read more |
| Resolved(fixed) | Email template for 'Send Vol info to org' email | Feature | 14/07/2016 | 29/07/2016 |
New Email template has been added for 'Send Volunteer info to organisation' email. ... Read more |
| Resolved(fixed) | Email subjects not using template subjects | Bug | 14/07/2016 | 20/07/2016 |
This has been fixed now. Subjects from respective message templates will be used as email... Read more |
| Resolved(fixed) | Follow up for local volunteer Applications | Bug | 11/07/2016 | 19/07/2016 |
This has been fixed now and the the Applications made thorugh Opportunity Match will be listed... Read more |
| Resolved(fixed) | Bulk import is available only for volunteers whose record does not exist yet | Feature | 26/05/2016 | 02/06/2016 |
Bulk import option has been enabled for all the unprocessed applications now. (with white &... Read more |
| Resolved(fixed) | Opportunity match cant go back to search | Bug | 26/05/2016 | 02/06/2016 |
This issue has been fixed now. Users will be redirected back to teh opportunity match result... Read more |
| Resolved(fixed) | Handle multiple applications from same volunteer in My Do-it Applications page | Bug | 08/03/2016 | 24/05/2016 |
My Do-it applications page has been enhanced to handle additonal applications from the same... Read more |
| Resolved(fixed) | Send info to organisation picks up organisation's email as To address | Bug | 20/04/2016 | 23/05/2016 |
This issue has been fixed now. Opportunity contact email will be picked up by default. If there... Read more |
| Resolved(fixed) | Apply and Email opportunity info to Volunteers from Match Opportunities page | Feature | 11/04/2016 | 12/05/2016 |
When viewing an opportunity record from 'Match Opportunities' page, you can make an application... Read more |
| Resolved(fixed) | Edit Opportunity From All Live Opportunities page and View Opportunity Page | Feature | 05/05/2016 | 12/05/2016 |
Opportunties can be now edited from All Live opportunites page and individual View opportunity... Read more |
| Resolved(fixed) | Display Opportunity Status while adding activity record | Feature | 20/04/2016 | 21/04/2016 |
Status of each opportunity has been included in the information shown along with different... Read more |
| Resolved(fixed) | Organistion Report missing data on last day of month | Bug | 20/04/2016 | 20/04/2016 |
Date filter wasn't considering the timestamp of created dates and it has been fixed now. ... Read more |
| Resolved(fixed) | Unchecked Opportunity sections still appear in the email template | Bug | 20/04/2016 | 20/04/2016 |
The issue with 'Send Info Opportunity Content' setting has been fixed. Time stamp on the posted/... Read more |
| Resolved(fixed) | Option to delete custom reports | Feature | 30/03/2016 | 04/04/2016 |
Reports can be deleted by admin users now. ... Read more |
| Resolved(fixed) | Report of organisations with number of opportunities | Feature | 31/03/2016 | 04/04/2016 |
Number of all, live, draft and expired opportunities have been added to organisation reports... Read more |
| Resolved(fixed) | Activity report results are coming back with other Tags included | Bug | 21/01/2016 | 17/03/2016 | Report result has been fixed by limiting only 'Target contacts' in the report |
| Resolved(fixed) | Unable to change the contact details for organisations | Bug | 09/03/2016 | 17/03/2016 |
Email address was not getting updated when edit and save organisation details. This issue has... Read more |
| Resolved(fixed) | Search topics in the forum | Feature | 30/11/2015 | 10/03/2016 |
Users can search forum discussion and topics now on forum ... Read more |
| Resolved(fixed) | Navigate back to the page you were on after request Info or Send Info action on My Do-it Applications page | Bug | 25/11/2015 | 09/03/2016 |
Will be redirected to go back to the page you were on on completion of request information or... Read more |
| Resolved(fixed) | Kiosk Mode for Walk-in Volunteers | Feature | 01/03/2016 | 09/03/2016 |
Volunteer Centre staffs will be able to setup a password for Kiosk Mode in ... Read more |
| Resolved(fixed) | Edit Send Info email template | Feature | 04/03/2016 | 09/03/2016 |
Users will be able to select all the opportunity sections to be included in the Send Info &... Read more |
| Resolved(fixed) | Ability to view related activities of an oppotunity | Feature | 11/01/2016 | 09/03/2016 |
A button has been added on top right hand corner in View opportunity page to view related... Read more |
| Resolved(fixed) | Manage Local Applications | Feature | 02/03/2016 | 09/03/2016 |
All the applications made via Kiosk Mode can be accessed and managed in Applications... Read more |
| Resolved(fixed) | Matching an opportunity to a volunteer | Bug | 07/03/2016 | 09/03/2016 |
Operator have been changed to OR between 'skills', 'activities' and 'areas of interest' filters... Read more |
| Resolved(fixed) | Clicking on Opportunities takes users to "Event Income Details" | Bug | 01/03/2016 | 03/03/2016 |
Each opportunity on 'Opportunity Report' has been linked to relevant details page now. |
| Resolved(fixed) | Adding fields to display columns option on activity reports | Feature | 19/02/2016 | 03/03/2016 |
More fields including gender, age range, nationality, ethnicity and disability status have been... Read more |
| Resolved(fixed) | Asking for a postcode when no fixed address on opportunity edit page | Bug | 24/02/2016 | 29/02/2016 |
Issue has been fixed now. Able to save opportunities with Regional location type. |
| Resolved(fixed) | Create Local Opportunities on V-Base Cloud | Feature | 15/02/2016 | 26/02/2016 |
Click New >> Opportunity menu in the top navigation menu to go to 'New... Read more |
| Resolved(fixed) | Create Local Organisations on V-Base Cloud | Feature | 15/02/2016 | 26/02/2016 |
Click New >> Organisation menu in the top navigation menu will provide... Read more |
| Resolved(fixed) | Create activities for bounced emails | Feature | 20/01/2016 | 18/02/2016 |
Email addresses will be marked as 'On Hold' and 'Email Bounce' activity will be created against... Read more |
| Resolved(fixed) | Unable to display gender in volunteer reports | Feature | 18/02/2016 | 18/02/2016 |
'Gender' field has been added to Display Columns in Volunteer report. ... Read more |
| Resolved(fixed) | Unable to save opportunities | Bug | 08/02/2016 | 08/02/2016 |
Issue has been reported to do-it and fixed. |
| Resolved(fixed) | Ability to delete opportunities in V-Base | Feature | 29/09/2015 | 03/02/2016 |
When viewing an opportunity which has already been deleted on do-it, pop up window will appear... Read more |
| Resolved(fixed) | Opportunity doesn't save | Bug | 20/01/2016 | 02/02/2016 |
Required postcode as a mandatory field if we select 'Fixed Location' as location type caused... Read more |
| Resolved(fixed) | Record an activity for Initial application import | Feature | 13/01/2016 | 29/01/2016 |
When a volunteer is import 'Applied for Opportunity - <oportunity name>' activity will be... Read more |
| Resolved(fixed) | AJAX HTTP error alert while changing the location type to region | Bug | 27/01/2016 | 29/01/2016 |
This was caused by an AJAX error while fetching Regions list from api and it has been fixed now... Read more |
| Resolved(fixed) | Opportunity details missing fields | Feature | 20/01/2016 | 22/01/2016 |
'What are you looking for?' & 'Practical Considerations' have been added under 'About the... Read more |
| Resolved(fixed) | Can't save opportunities | Bug | 12/01/2016 | 15/01/2016 |
Do-it have corrected the issues at there end and things should working. |
| Resolved(fixed) | Simple report that automatically flags up Opportunities that are over 3 months old and requests renewal | Feature | 12/12/2015 | 15/01/2016 |
‘Opportunity for Renewal’ page created under 'Reports' menu where the VCs can see the... Read more |
| Resolved(fixed) | Print Bulk Opportunities from 'Search Live Opportunities' Page | Feature | 11/01/2016 | 14/01/2016 |
Multiple opportunities can be now selected and printed from the 'Search Live Opportunities' page... Read more |
| Resolved(fixed) | Ability to search volunteers by time availability | Feature | 10/01/2016 | 13/01/2016 |
"By Availability" filter criteria added to Search Volunteer section ... Read more |
| Resolved(fixed) | Privacy setting on notes not working properly | Bug | 07/01/2016 | 13/01/2016 |
This issue has been fixed now so that the notes with privacy can be viewed only by Author. ... Read more |
| Resolved(fixed) | Remove “Apply To” fields from "Send Info" and "Printouts" | Feature | 10/01/2016 | 12/01/2016 |
“Apply To” section removed from "Send Info" and "Printouts". ... Read more |
| Resolved(fixed) | Add Pager at both top and bottom of screen to save scrolling | Feature | 11/01/2016 | 11/01/2016 | Pager added at both top and bottom of screen. |
| Resolved(fixed) | The Opportunity Match function doesn't seem to be working | Bug | 16/12/2015 | 22/12/2015 |
There is an issue on filtering opportunities and we working on it now to make filters provide... Read more |
| Resolved(fixed) | Prefilled Opportunity location when adding a new opportunity | Feature | 05/08/2015 | 22/12/2015 |
'New Oppotunity' form has been enhanced now to prefill opportunity location with organisation's... Read more |
| Resolved(fixed) | Editing opportunities directly from the organisation screen | Feature | 17/12/2015 | 21/12/2015 |
Opportunities can be now edited directly from within 'Opportunities' tab in Organisation summary... Read more |
| Resolved(fixed) | Custom fields don't show up in the New Volunteers form | Bug | 08/07/2015 | 18/12/2015 |
New custom fields, that are not already included in the new-volunteer form, has been added in... Read more |
| Resolved(fixed) | Search of Volunteers by Tag | Bug | 17/12/2015 | 17/12/2015 |
Users can now be able to filter their search result by 'Volunteer Tag' on search Volunteers page... Read more |
| Resolved(fixed) | Inability to search for do-it applications | Bug | 08/12/2015 | 14/12/2015 | Do-it API was not returning applications created after a specific date in search results. Issue has... Read more |
| Resolved(fixed) | Unable attach files in the forum posts | Bug | 08/12/2015 | 08/12/2015 | User can upload files (txt jpg png pdf doc docx) now on forum post. |
| Resolved(fixed) | Copy function for opportunities | Feature | 06/08/2015 | 07/12/2015 | Opportunity can be copied and duplicated. |
| Resolved(fixed) | Email bounces, if aol, yahoo domains saved as sending email. | Bug | 03/12/2015 | 07/12/2015 | Alert will be displayed to the user when trying to save aol or yahoo email addresses. |
| Resolved(fixed) | One page print summary for opportunities | Bug | 27/11/2015 | 07/12/2015 |
Opportunity summary can be now printed to PDF using 'Print Summary - PDF' button on view... Read more |
| Resolved(fixed) | Validation errors not visible during Inline Edit | Bug | 03/12/2015 | 04/12/2015 | The width of the Volunteer Additional details section and other custom fields sections is increased... Read more |
| Resolved(fixed) | Network Error. Unable to reach server when using www in front of domain names | Bug | 03/12/2015 | 04/12/2015 | Issue caused by redirect URL while using www.v-base.org and it... Read more |
| Resolved(fixed) | Adding the organisation name into the drop down list of opportunities | Feature | 02/12/2015 | 04/12/2015 |
Organisation name has been added into the drop down list for each opportunity while referring a... Read more |
| Resolved(fixed) | Gender Filter option for Volunteers | Feature | 02/12/2015 | 02/12/2015 | 'Gender' filter has been added to Volunteers report. |
| Resolved(fixed) | Emails from My Do-it Applications not being delivered | Bug | 02/12/2015 | 02/12/2015 | Further to our previous amendment, which fixed emails in certain situations, we've now rolled out a... Read more |
| Resolved(won't fix) | Opportunities not being saved as drafts | Bug | 17/11/2015 | 02/12/2015 | To update an 'expired' opportunity and save it as Draft, the status need to be set as 'Draft' and... Read more |
| Resolved(fixed) | Tags Filter options for Volunteers & Organisations report | Feature | 02/12/2015 | 02/12/2015 |
'Tag' & 'Group' Filter options have been added now for Organisations report & Volunteers... Read more |
| Resolved(fixed) | Emails not being delivered | Bug | 18/09/2015 | 30/11/2015 | We're pleased to announce that an alternative mechanism to send emails has been put in place. We're... Read more |
| Resolved(won't fix) | Bio Information | Bug | 26/11/2015 | 30/11/2015 | This is not a bug. This is a limitation in Do-It API. Do-It API provides only limited information... Read more |
| Resolved(fixed) | Option to Refer a volunteer for opportunity and creating activity | Feature | 26/11/2015 | 27/11/2015 |
Opportunities can be referred individually for volunteers by using 'Actions'->'Refer... Read more |
| Resolved(fixed) | Track Forum activities via email notifications | Feature | 26/11/2015 | 27/11/2015 | Users can set up email notifications by navigating to "My Account-> Notification settings" and... Read more |
| Resolved(fixed) | Some changes not going back to vbase cloud | Bug | 14/05/2015 | 10/11/2015 | VCs can now add to the list of ethnicities, but not edit/delete the reserved (sync'ed) ones. |
| Resolved(fixed) | Volunteer Import Status | Feature | 21/10/2015 | 21/10/2015 | Volunteers who have been imported are shown with a green background making it easy to see who has... Read more |
| Resolved(fixed) | Volunteer Bulk Import | Feature | 21/10/2015 | 21/10/2015 | You can now select multiple volunteers and import them by using the Import button above the display... Read more |
| Resolved(fixed) | unable to access subsequent pages of organisation and opportunities | Bug | 21/10/2015 | 21/10/2015 | bug preventing the display of second and subsequent pages of opportunities when viewing an... Read more |
| Resolved(fixed) | Add organisation form not matching with fields in DoIt | Bug | 26/06/2015 | 18/09/2015 | Fields for Facebook, Twitter, Instagram, Description added to the form. Also Website and Contact... Read more |
| Resolved(fixed) | Saving multiple volunteers with same email address | Feature | 26/01/2016 |
New duplicate rule, allow multiple contacts with same email. |